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Bengaluru Woman Loses Rs 3 Lakh From SBI Account as Fraudster Forges Her Signature, Consumer Court Orders Bank to Pay Refund With Interest

Bengaluru Woman Loses Rs 3 Lakh From SBI Account:- A woman recently sued the State Bank of India (SBI) after losing Rs 3 lakh from her savings account and was awarded a reimbursement with interest. The bank branch manager in Hoskote was also ordered by the consumer court to pay her Rs 5,000 for court costs. As of March 25, 2019, Lakshmi C, a resident of Hoskote in the Bengaluru Rural area, maintained an SB account with SBI’s KR Road Branch and had a balance of more than Rs 3.3 lakh.

The 59-year-old went to the branch in the third week of January 2021 to withdraw money, but when she learned that Rs 3 lakh had already been taken out of her account by a fraudster after faking her signature, she was astonished. Lakshmi broke down in tears when the employees assured her that the withdrawal was a lawful over-the-counter transaction despite her lack of a debit card or chequebook. Additionally, the staff had omitted entries from her passbook from March 26, 2019, to September 24, 2019. When asked about it, they provided an evasive response.

Bengaluru Woman Loses Rs 3 Lakh From SBI Account

The bank pledged to conduct an investigation in response to her complaint on January 21, 2021, but refused to provide her with the CCTV video of the purported lawful withdrawal, arguing that RBI regulations only allow banks to retain recordings for 90 days. The bank did not react to the complaint from the woman over the missing money until the end of March, so she filed it again on April 1, 2021. The bank responded on August 7, 2021, noting that Lakshmi’s registered phone number and passbook were used to make the legitimate withdrawal of Rs. 3 lakh.

The woman contacted Hoskote police with the bank’s withdrawal slip after becoming incensed by the response. Police conducted a forensic examination, which revealed that the signature on it was fake. However, the bank refused to reimburse the money, which led Lakshmi to file a complaint for unfair business practices against SBI’s chairman and the manager of the KR Road branch with the Bangalore Urban 2nd Additional District Consumer Disputes Redressal Commission in Shantinagar in November.

Bengaluru Woman Loses Rs 3 Lakh From SBI Account

Bengaluru Woman Loses Rs 3 Lakh From SBI Account Overview

Article Name Bengaluru Woman Loses Rs 3 Lakh From SBI Account as Fraudster Forges Her Signature, Consumer Court Orders Bank to Pay Refund With Interest
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SBI Account as Fraudster Forges Her Signature, Consumer Court Orders Bank to Pay Refund With Interest

A lady from Bengaluru has prevailed in a legal struggle with the State Bank of India (SBI), which has been ordered by a consumer court to restore her with interest the Rs 3 lakh that a fraudster fraudulently withdrew using a fake signature. The public sector lender has also been ordered to reimburse the plaintiff for her court costs in the amount of Rs. 5000.

Lakshmi C, 59, of Hoskote, maintained a savings account with SBI’s KR Road Branch and had a balance of more than Rs 3.3 lakh as of March 25, 2019, according to a TOI report. In the third week of January 2021, she went to the bank to withdraw it and was astonished to see that a fraudster had fraudulently signed off on the withdrawal of Rs. 3 lakh from her account. Bengaluru: A consumer court has ordered a bank to pay Rs 5,000 for harassing an elderly person over a closed credit card’s outstanding 35-paisa balance and provide a no-dues certificate.

When the bank employees informed the woman that they were unable to assist her since it was a legitimate over-the-counter withdrawal, the woman broke down in tears. The woman had neither a chequebook nor a debit card. Additionally, the staff had omitted entries from her passbook from March 26, 2019, to September 24, 2019. When asked about it, they provided an evasive response. The Bengaluru Consumer Court orders Zomato to give a man compensation in the amount of Rs 3,000 for failing to deliver food worth Rs 256.

Following her complaint on January 21, 2021, the bank assured her that they would conduct a thorough investigation, but they refused to provide her access to the CCTV video of the supposed legal withdrawal, stating that they are only required to retain recordings for 90 days by the RBI.

On April 1, 2021, the woman filed another complaint after feeling powerless because the bank did not resolve her problem until the end of March. On August 7, 2021, the bank responded that they were unable to intervene since Lakshmi’s use of her registered phone number and passbook allowed for the legitimate withdrawal of Rs 3 lakh.

The woman contacted the Hoskote police and presented them with the bank withdrawal paperwork. The bank refused to refund the money after the police discovered the forgery in the signature, which prompted Lakshmi to file a complaint for unfair business practices against the chairman of SBI and the manager of the KR Road branch in November at the Bangalore Urban 2nd Additional District Consumer Disputes Redressal Commission in Shantinagar.

Conclusion

It is unfortunate to hear about the recent incident where a woman from Bengaluru lost Rs 3 lakh from her SBI account. This incident serves as a reminder for everyone to remain vigilant and take necessary precautions to protect their financial information. Cybersecurity threats are becoming increasingly sophisticated, and it is crucial for individuals to be aware of potential scams and fraudulent activities. It is recommended to regularly monitor bank accounts, enable two-factor authentication, and refrain from sharing sensitive information with unknown sources. Banks also play a vital role in ensuring the security of their customers’ accounts by implementing robust security measures and promptly addressing any suspicious activities.

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